Privacy Policy for Panna Diamond World CRM Application

Effective Date: 01/08/2025

Introduction

Welcome to the Panna Diamond World CRM application. Your privacy and data security are very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our app.

1. Information We Collect

a. Personal Information:
When you use our CRM, we may collect personal data such as:

• Name
• Contact details (phone number, email address)
• Purchase history
• Customer preferences
• User login credentials (if applicable)

b. Business Data:
This includes:

• Sales records
• Inventory details
• Transaction history
• Notes, communications, and interaction logs

c. Usage Data:
Technical data such as:

• Device type and model
• Operating system and version
• IP address
• Browser type
• Usage statistics and session data

2. How We Use Your Information

We use the collected data to:

• Provide, maintain, and improve the application
• Manage customer relationships and sales processes
• Authenticate users and manage access controls
• Generate reports and analytics to improve business efficiency
• Communicate with you regarding updates, support, or promotional offers (if applicable)
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal data. Your information may be shared with:

• Authorized employees or team members within your organization
• Service providers or technology partners assisting with data storage, security, or support
• Legal authorities if required by law or court order
• During business transfers (e.g., mergers, acquisitions)

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. You can request deletion of your data by contacting us.

6. Your Data Rights

Depending on your location, you may have rights regarding your personal data, including:

• Accessing your data
• Correcting inaccurate or incomplete data
• Requesting data deletion
• Objecting to data processing
• Exporting your data

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Children’s Privacy

Our application is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically for any reason. When we do, we will revise the "Effective Date" at the top and notify users as appropriate. Your continued use of the application indicates your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: customercare@diamondworldllp.com
Phone: +91-9330025172 / +91-8336938177
Address: "Camac Square" 24, Camac Street, 1st Floor, Shop No.-102, Kolkata - 700016 (Beside Vardaan Market)

Disclaimer:
This is a general template. For legal compliance, especially regarding GDPR, CCPA, or other data protection laws applicable in your region, please consult a legal professional to customize and review your Privacy Policy.